What is the Youth Online?

The youth online website enables young people aged 9 -25 years to access youth services remotely.

Stay Connected:            Here you can access the online form to request support for practical things including food and emotional support.

Stay Engaged:               Here you can access activities to stay engaged when at home such as arts & crafts, challenges and media resources.

Stay Safe Stay Well:       Here you can get guidance on how to look after yourself during Covid-19

Live Streams:                Here you can access live streams developed by the youth service as well as previous broadcasts. These range from magic shows and fitness classes to story telling

Who can use the Stay Connected Service?

Stay Connected is for any young person aged 9 – 25.

Parents, or adults who provide support services for young people, can also complete a referral form for a young person. 

When does the Stay Connected Service operate?

This service operates Monday to Friday from 11-2pm and 3-7pm. Once a form is submitted a youth worker will make contact as soon possible with you and your parent if under 18 years.

How do I complete the form to access the stay connected service and receive support?

Click here to access the online form, you can also watch a video here which explains the service

The short form will ask for some key contact information so as we can get in touch by your preference of either by text, WhatsApp, video or voice call.

What does the Stay Connected Service provide for young people?

Young people can contact us simply to chat to a youth worker. Alternatively, they can ask for support and outline the nature of the support required under the following headings:

Loneliness & Isolation, Mental Health, Support Services, Meals/Food, Medical Supplies (which need collected or delivered), Physical Health, Emotional Health or Other can be specified.

The young person is asked to outline the support they need on the online form. The Stay Connected Youth Worker will discuss this with them when they call, to find out how best to provide this support.

The Stay Connected service is committed to maintaining high standards of confidentiality however if there are concerns that a young person is at risk of harm, or they have the intention to harm someone else, we will have to pass this information on.  In this instance, we will outline to the young person what information is going to be shared and who it will be shared with.

What safeguarding measures are in place for the Service?

Parental consent is gained prior to contact taking place with a Stay Connected youth worker. This will be arranged during a “setup call” by the Stay Connected manager. Consent will be given verbally or through a confirmation text that will be noted.

A Code of Conduct for youth work staff and young people is available here on our site.

Who can I contact if I have a concern?

If you are a parent and have any concerns regarding the service, please speak with the Stay Connected youth worker who is in contact with your child. If you are still concerned, you can talk to the Stay Connected manager who will be part of the conversation on the setup call and who will gain your permission for contact to proceed. Alternatively, you can contact the Locality Lead Officer for your area by clicking here